1. Introduction
DisputeAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our credit dispute letter generation service.
2. Information We Collect
Personal Information
- Name and contact information (email address)
- Mailing address (required for dispute letters)
- Account credentials
- Payment information (processed securely by Stripe)
Credit Report Information
- Account names and numbers from credit reports you upload
- Account balances and status information
- Dispute reasons you provide
Automatically Collected Information
- Device and browser information
- IP address
- Usage data and analytics
3. How We Use Your Information
We use your information to:
- Generate personalized dispute letters for credit bureaus
- Process payments and manage your account
- Communicate with you about your account and our services
- Improve our services and develop new features
- Comply with legal obligations
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL encryption for all data transmission
- Secure cloud storage with Supabase
- Payment processing handled by PCI-compliant Stripe
- Regular security audits and updates
Credit Report PDFs: Uploaded credit reports are processed temporarily for AI analysis and are not permanently stored on our servers. The extracted account information is stored securely in our database for letter generation purposes only.
5. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties that help us operate our service (e.g., Stripe for payments, Supabase for data storage, Anthropic for AI processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Export your data
- Opt out of marketing communications
To exercise these rights, please contact us at support@disputeai.com.
7. Cookies
We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies.
8. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: support@disputeai.com